If you forget your account password, don't worry! You can easily reset it by clicking on the "Forgot Password" link on the login page. Follow the instructions sent to your registered email address to reset your password and regain access to your account.

Currently, we solely receive payments in UAE Dirhams. You can conveniently make payments within the UAE using your Debit or Credit card. For international transactions, please ensure that your payment method supports it.

Regrettably, ticket purchases are non-refundable. For technical concerns, reach out to our customer service at [email protected].

If you find an error in your ticket before the draw, contact our customer care at +971 44332840 or email [email protected] within 24 hours of purchase for correction.

Yes, indeed. Participants from all locations can join Lucky Hand.

Yes, you need to be of legal age in the UAE or your specific location to purchase a ticket.

The comprehensive list of winners will be consistently updated and available on our website and social media channels.

If someone from Lucky Hand requests credit card or personal details, be cautious. Lucky Hand and its affiliates will never ask for such information. Refrain from sharing it and report any such inquiries to us at +971 44332840 or via email at [email protected] for your security.

The selection of winners in Lucky Hand draws is conducted through a transparent and random process, usually employing a certified random number generator. Our commitment is to ensure fairness and impartiality in the selection process.

In the event of a win, you'll be notified via the contact details you provided during ticket purchase. You'll then receive guidance on how to claim your prize.

Winners usually have a designated timeframe within which they must claim their prize. You can find this information in the notification sent to you upon winning.

Lucky Hand operates as an independent lottery organization and has no affiliations with other lotteries or organizations. We function independently, adhering to our own set of guidelines and rules.

Stay connected by following our official social media channels and regularly visiting our website.

We prioritize fairness and transparency with rigorous security measures, including third-party audits and adherence to industry standards.

TNo, participation in Lucky Hand draws is limited to individuals who have reached the legal age in the UAE or their respective location.